Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS Q: How do I use a reed diffuser? A: Place the reeds in the bottle and allow 24 hours for the fragrance to travel up the reeds. Flip the reeds every 1–2 weeks for a stronger scent. Q: How long does a diffuser last? A: Our standard diffusers last 2–3 months depending on room size and reed count. Travel diffusers last approximately 4–6 weeks. Q: Can I reorder the same scent? A: Yes! All our scents are available year-round. You can shop by scent name directly in our collection. Q: Do you offer gift wrapping? A: Yes, all orders are beautifully packaged. For special occasions, contact us and we'll add a personalised note. Q: How do I track my order? A: You can track your order using your tracking code (starts with AUR-) on the Track Order page, or log in to your account to view order status. Q: What is your return policy? A: We accept returns within 2 days of delivery for unopened, undamaged items. Only if orders are mixed up from our end.Please see our Shipping & Returns page for full details. Q: Do you ship outside Lagos? A: Yes, we ship across Nigeria. Delivery times and fees vary by state — see our Shipping & Returns page for details.